FAQs

How much will my project cost?

Before a quote can be given we’ll need to learn about your project and what problem you are looking to overcome. The following items can affect the overall cost:

  • Total time taken to complete
  • Whether the job is urgent or not
  • Whether Bespoke will need to work outside of normal business hours to complete the task

How long will it take to complete the project?

The detail of the job description provided when requesting a quote will enhance the ability to provide an accurate job estimation period.

We are able to complete complicated Excel work whilst adhering to strict deadlines. When requesting information from yourselves we always ask whether or not the project is urgent. Urgent items can be completed however there will be a marginal increase in price depending on the capacity of our consultants as we may have to postpone another project in order to complete yours.

Do you offer on site support?

Larger service contracts can be discussed in more detail if the size of the project requires more intimate support. However, Bespoke Excel has invested in custom built industry leading hardware in order to maximise efficiency and optimise processing speeds. Please contact us for more information.

Is our information safe and confidential?

Bespoke Excel deals with all information with the utmost respect for its confidentiality.  If further reassurances are necessary we can complete an NDA if required.

When can we expect to hear back regarding our project?

Bespoke endeavour to respond to all enquiries within two business hours.  However, more complex quotations may take up to two business days.  You will be contacted by a representative prior to this to acknowledge receipt of your contact.  If your project is urgent please notify us at the first instance so we can prioritise our workload.